Lost licesing software fot it800( ac 800M )

I am writing to inquire about a license key. We have ABB AC800M in our site. After one of the computer mother board has been changed by another because of failure; we encountered an invalid license issue.

Please, this is an emergency situation that should be resolved as soon as possible.

Thank you for your time and consideration.


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Automa0610   

asked 24 days ago
Closed



Best Answer

2

Hi,

The license must have been bound to the MAC address (machine ID) of the Network card on the failed motherboard.Due to replacement of the motherboard,the onboard network card will have a different MAC address.

Please contact your regional ABB support regarding this. I would suggest that you go for a dongle bound license if possible,as this will avoid such issues in the future.

Regards

Rahil

rahilmohammed   

answered 24 days ago


 


By Automa0610 on 4/29/2018 | Like (0) | Report

I tried to contact my regional ABB support but no answers, we requested online a license key respected to our Id Machine and license certificate number.


By Rob Lyon on 4/29/2018 | Like (0) | Report

You will need to know the "System ID" number (SIDnnnnnn)

This number should have been supplied with your original delivery documents somewhere and should also be on your Automation Sentinel Agreement if you have one. Even if your maintenance agreements have expired, the system ID number is still valid.

In my experience, a phone call to your nearest regional ABB support office is often more effective than e-mailing a generic ABB address.


Add New Comment


Answers

2

Hi,

The license must have been bound to the MAC address (machine ID) of the Network card on the failed motherboard.Due to replacement of the motherboard,the onboard network card will have a different MAC address.

Please contact your regional ABB support regarding this. I would suggest that you go for a dongle bound license if possible,as this will avoid such issues in the future.

Regards

Rahil

rahilmohammed   

answered 24 days ago


 


By Automa0610 on 4/29/2018 | Like (0) | Report

I tried to contact my regional ABB support but no answers, we requested online a license key respected to our Id Machine and license certificate number.


By Rob Lyon on 4/29/2018 | Like (0) | Report

You will need to know the "System ID" number (SIDnnnnnn)

This number should have been supplied with your original delivery documents somewhere and should also be on your Automation Sentinel Agreement if you have one. Even if your maintenance agreements have expired, the system ID number is still valid.

In my experience, a phone call to your nearest regional ABB support office is often more effective than e-mailing a generic ABB address.


Add New Comment



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