Cannot Open Workplace on the client machine


We have 800xA 6.0.3 system with one AS+CS (Combined aspect and connectivity server) and a client.

I can open workplace (plant explorer or engineering workplace) on the AS+CS server but cannot open on the client. It doesnot even lists the available workplaces in the client machine.

We have disabled the firewall, antivirus, to check if that is stopping the client in opening the workplace.

I do not see any connection issue, as i can see server on the client RNRP. Also checked in the server console, it is showing the client node deployed, no errors found.

Attached is the screenshot of te problem. Can anyone please suggest what might have gone wrong.

 No Workplaces to ope.jpg

By Harsha.D on 7/24/2017 | Like (0) | Report

Enable the windows firewall service and check via services.msc

By innaman on 7/24/2017 | Like (0) | Report

We do not have any hardware firewall between these two machines. however, I have turned On the windows firewall on both machines. But still no use.

By Harsha.D on 7/24/2017 | Like (0) | Report

Confirm user must be member of IndustrialITUser at least to get access to aspect directory to open

By innaman on 7/26/2017 | Like (0) | Report


Thanks for your support, we found the reason for this issue, but not sure why it is behaving this way.

We had ABB network and 800xA network both active in the machine (two network adapters, one for ABB network, series and another for 800xa Network, series.
We disabled 800xA network and enabled system with only ABB network.

Now it is working fine.

By Harsha.D on 7/26/2017 | Like (0) | Report

Oops, check by disabling abbnetwork which is not part of rnrp and see the network binding in SCC for network and login with the user has full access (800xAinstaller-member of IndustrialIT admin and user) & configured in the system

By innaman on 7/26/2017 | Like (0) | Report

Problem with disabling ABB network is we will loose connection with the machines, so we need ABB network.
Now we configured system to work with ABB Network.

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asked 7 months ago



Do you see any access denied messages in the [Workplace Structure]Web System Workplace:System Event List?

Possible reasons for access denied:

- wrong or improperly configured account

- wrong node or host lookup failure (hosts file)

Stefan Stromqvist   

answered 7 months ago


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Please check whether the same is observed when logged in via 800xAService account on the client PC. I too am experiencing the same, but only on one client.The workplace doesnot list the available workplaces. Except for one operator account on the concerned client, I was able to open workplaces on all other user accounts. The user is an IndustrialIT user.

As replied by Mr. Stefan, I have observed an 'Invalid user xxxxx from node yyyy[afwwatchdog.IPaddress] message in the System event list of my system.Hopefully, with a little troubleshooting to properly configure the account, the issue will be resolved.




answered 7 months ago


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Ensure this user is part of the correct user groups under user Structure.


answered 7 months ago


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