All servers/workstations went hang/not able to read data when 2oo3 AS down in xa6.0.3


In one of system with 2oo3 configured AS, on restart of 2 AS all servers/workstations went hang/no read only data.

Tried: no affinity configured in system

1.Made primary AS1 read/write by making new session and did cold reset for AS2 via service str by keeping AS3 shutdown this time AS2 keep on showing synchronizing from last 6 hours no dir data growing.

All workstations/servers system showing bad but found RNrp ok.

2.deleted AS2 system from local config wizard and added back via node admin str and registration successful but still aspdir data not growing.

Help me to fix the issue

By kstoilov on 1/26/2018 | Like (0) | Report

It is not clear if you have working any of AS - what is the status of AS1?

By Harsha.D on 1/26/2018 | Like (0) | Report

AS1 now in new session read and write mode

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asked 1 month ago



Please log a support case!

Since you were able to perform New Session in AS1, that server seem to be healthy. If you power down AS2 and AS3 (or remove them from the network) the clients should recover; if not something else is at play - e.g. network disturbance.

Instead of "Remove System", etc. I promote renaming the OperateITData folder after having performed a Maintenance Stop; that gives a similar effect, but is reversible.

Do you see any noticable events in the [Workplace Structure]Web System Workplace:System Event List?

Stefan Stromqvist   

answered 1 month ago


By Harsha.D on 1/26/2018 | Like (0) | Report

No events are generating tried restarting alarm manager.
Can we remove AS2 and As3 and freshly run NPT and deploy node shall this works?
Regarding workstations and other servers all still showing bad.
Now only AS1 is running and system status viewer showing only AS1 status

By Stefan Stromqvist on 1/26/2018 | Like (0) | Report

Sounds like a common resource issue, eg the network, firewall, domain controller.

A such problem will not be cured by a SW reload.

If you opt for reload, restore a virgin/empty drive image, then follow the Replace Node procedure.

I’m sure there are errors, events of logs somewhere that can tell us more. Please search!

Forward a support case to SE L3 support if you need our assistance.

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