AC450, HMI 800xA

Dear Team,

We have AC450 which communicating with engineering station through MB300 but not comunicating with 800xA, only one node is not communicating. It is both communicating through RTA board.

Please support,


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qahtaniabasa   

asked 2 months ago
Closed



Answers

0

Did it work before? Can you post a screenshot from the control structure --> system status viewer. And the Mb300 node status from the control structure. Please provide some more information as your question leaves a lot of room to gues what is wrong.

Have you tried rebooting the server?

Is the 800xA rta connected trough an ethernet tranceiver, if yes replace that, as these brake quite often.

WvanWees   

answered 2 months ago


 


By qahtaniabasa on 10/10/2017 | Like (0) | Report

yes it was working before, MB300 which is in the rack is healthy but in the HMI it is as I have attached. control structure and status viewer is attached. We tried rebooting the server but nothing work. Ethernet transceiver already replaced.


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0

yes it was working before, MB300 which is in the rack is healthy but in the HMI it is as I have attached. control structure and status viewer is attached. We tried rebooting the server but nothing work. Ethernet transceiver already replaced.

qahtaniabasa   

answered 2 months ago


 


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0

Hi,

Did you reboot RTA board (PU410)? If not try this. You can do it from Control Structure.

Darek

DarekIP   

answered 2 months ago


 


By qahtaniabasa on 10/11/2017 | Like (0) | Report

for the pictures I have attached you can zoom in to see in depth since it is high quality picture.

for the rebooting how to do it, can you give me a snapshot or right the steps in details?

Thank you,


By DarekIP on 10/12/2017 | Like (0) | Report

Click on RTA object. Then go to Aspect tab and choose RTA Control Board. Finally click on Stop and then Start. It takes a few minutes.
Is your network redundant on single? Looks like you have 2 RTA borads for single MB300. System status shows two nodes are not available. So might it be that one RTA talks to availible nodes and another to those which are not availabie?


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