800xA 6.0.3 Workplace freezing

Hi guys

We have installed a combined Aspect Connectivity Server and so far we did not have any serious problem. Since today the workplace freezes immediately if someone is clicking on a grahic display PG2 Aspect. Doesn't matter it is an old one or even a newly created empty one causes the Workplace to freeze.

A window pops up with the possiblity to create an Error Report. Where this error report is going to be created? We just want to look at it before we open a case.

Thank you for any advise.

BR Rudi


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Ruediger Siegl   

asked 9 days ago
Closed



Best Answer

1

Sounds like a .NET or WPF problem (Microsoft core components required to run PG2). You can also try running without graphics acceleration, or in VGA mode to rule out a graphics driver issue.

If this had been 5.1 I would have recommended re-running the ABB Third Party Common software installation, then the 800xA Base software installation. But given this is 6.0.x - I don't know if its possible or even advisable.

Stefan Stromqvist   

answered 9 days ago


 


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Answers

1

Sounds like a .NET or WPF problem (Microsoft core components required to run PG2). You can also try running without graphics acceleration, or in VGA mode to rule out a graphics driver issue.

If this had been 5.1 I would have recommended re-running the ABB Third Party Common software installation, then the 800xA Base software installation. But given this is 6.0.x - I don't know if its possible or even advisable.

Stefan Stromqvist   

answered 9 days ago


 


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0

Hi Stefan,

Thank you for your comment. We could resolve the problem. The problem was a color definition in the workplace strukture. one of our guys startet the AfwAppLogViewer application and there was an exeption ain an color.dll. Then we knew that our problem has to do something with colors. For a test I deleted all color definition in the workplace structure. And we could open all graphic screens and edit them with PG2 editor. The we replaced the color definitions from another project and it works up today.

Totaly strange right?

Ruediger Siegl   

answered 5 days ago


 


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