800xA 5.1 rev C/FP4: Error when trying to install Base system: "Error 1722.There is a problem with this Win..."

I'm using the DVD labelled "System Version 5.1 Rev C, 32/64 bit system software, For new installation" that comes with the 5.1 rev C/FP4 collection of DVDs, trying to install 800xA base system on a Windows 2008 R2 SP1 server. I get the following error (from the installatation log file):

"Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action ADVSDTKEY_[...], location: C:\Program Files (x86)\ABB Industrial IT\Operate IT\Process Portal A\bin\AfwPPARutHelper.exe, command: "5.1" "Revision B" "ABB 800xA Base 5.1.0/2" 2012.06 "[...]""

I've performed the "prerequisites" part of the installation procedure. I was pretty sure this installation would be compatible with Windows 2008 R2. No?

Add New Comment


asked 9 days ago



Hi check this below link



answered 9 days ago


Add New Comment


Please file a support case with your regional ABB support center.

Stefan Stromqvist   

answered 9 days ago


Add New Comment


This turned out to be an issue with the CLS (central licensing system) client. It apparently must be installed and functional before installation of 800xA base.


answered 2 days ago


Add New Comment

Get weekly AKS updates

Partner Exclusive Webinars


> – Login to the partner portal to register

Points Redemption Program - Redeem your points for ABB training, Bluetooth speakers and mugs. Terms and conditions >

Earn points when you refer a friend
AKS Referral Program is "Live" - Learn more

AKS Experts

Ask Dieter Henkel   

Rank: 19

Ask MMM   

Rank: 5

ABB PA CT Technical Support

Ask Govindaraj   

Rank: 10

Working in ABB India Operation Center. Have Project engineering and commissioning experience in ABB 800xA, Freelance, AC500.

Ask Harsha.D   

Rank: 7

Tech.Support,software and commisioning engineer with Proficient knowledge in 800xA and its products, RNRP,Networking in general.

Ask Flavio Mussolin   

Rank: 4

ABB AVP, Senior Electronic and Automation Engineer with over 30 years of experience in the field of process automation automotive, pharmaceutical, hollow glass, steel and rolling.

Ask Sumit Gargav   

Rank: 3

I have worked with Freelance in majority, with 800xA FD and Melody system partly. Also had opportunity to work with Protocols - HART,Profibus,FF & Modbus.

Ask WvanWees   

Rank: 6

I'm a senior service engineer working for ABB in The Netherlands.

Ask Ronny Lindström   

Rank: 16

ABB Service Engineer

Ask Rob Lyon   

Rank: 2

info@lymac.co.nz I'm an independent DCS software and commissioning engineer with extensive experience in 800xA and other ABB products. I've worked in almost every corner of the world and still haven't seen it all.

Ask Stefan Stromqvist   

Rank: 1

I joined ABB in the year of 1994 and has since 1999 been working as a Service & Support Engineer at BU Control Technologies in Västerås, Sweden. My areas of expertise are: 800xA Base, 800xA for Advant Master, Information Management, operating systems, RNRP and Ethernet comms/networking in general.

Ask nikismith   

Rank: 246

I have been a part of the Recording & Control Factory team for 17 years in total, having spent a number of years as a repairs technician withi the manufacturing department, but being in my current role for 9 years now.

Ask kstoilov   

Rank: 11

Control System Engineer: 800xA, Compact 800, AC500, AC31-50, Advant Master, Simatic, AC&DC Drives 11 years worked for ABB - Control Systems