500 - Internal Server Error

Getting a generic 500 - Internal server error when trying to launch the Harmony Operation Parameters or Harmony Block Details from a faceplate. Using 800xA 6.0. Getting the error when using the operator workstation, but from an eng workstation i dont get any errors. All service are green in afw. Rebooted the workplaces to clear the cache, still get the error

 error.jpg


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BK_REIS   

asked 8 months ago
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Answers

0

Are you using the same user in the operator workstation and eng workstation? If not try to launch with an operator and administration user on both workstations, if you don't get the error with the administator user you need to check the privileges of the operator user.

DLee   

answered 8 months ago


 


By BK_REIS on 3/16/2017 | Like (0) | Report

different log in acct, but its the same acct they've always used to view it. Permissions show allowed for read/read


By DLee on 3/17/2017 | Like (0) | Report

Then the issue could been have caused due to hot fixes. If you have installed something you may have to uninstall those and attempt to reinstall again.


By BK_REIS on 3/17/2017 | Like (1) | Report

problem ended up being running on a backup service limiting the access to HC from 800xA


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